Warranty registration software is a digital tool designed to streamline and automate the process of registering warranties for products or services. It helps businesses and manufacturers efficiently manage warranty information, track warranty claims, and provide better customer support.
Here’s a quick look at the 3 best warranty registration software in 2023.
1. ScalePad Lifecycle Manager
G2 Ratings : 4.5/5 (76 reviews)
Price : $69/ Year
Trial Period : Not Provided
Glassdoor Rating : Not Listed
Founded: 2015
Industries: IT Asset Management
Features :
Automated Warranty Detection
ScalePad automatically detects and retrieves warranty information for IT assets, such as computers, servers, networking devices, and storage devices. It scans the devices on the network and pulls warranty details from multiple manufacturers and vendors.
Real-Time Warranty Status
The software provides real-time visibility into the warranty status of each asset. It displays warranty start and end dates, coverage details, and any applicable service level agreements (SLAs) to help businesses stay informed about warranty entitlements.
Warranty Claim Management
ScalePad streamlines the warranty claim process by providing a centralized platform to track, manage, and resolve warranty claims. It enables businesses to submit and monitor claims with manufacturers, track claim status, and communicate with vendors or service providers.
Customizable Reporting
The software offers customizable reporting capabilities to generate detailed warranty reports and analytics. It provides insights into warranty coverage, asset health, warranty claims history, and other key metrics. These reports help businesses make informed decisions, optimize asset lifecycle management, and identify potential cost-saving opportunities.
Integration with PSA/RMM Tools
ScalePad integrates with popular professional services automation (PSA) and remote monitoring and management (RMM) tools commonly used in the IT industry. This integration allows for seamless data synchronization and enhances overall IT asset management processes.
Asset Inventory Management
The software includes asset inventory management features to maintain a comprehensive record of IT assets. It tracks asset details, specifications, purchase information, and warranty history in a centralized database, providing a holistic view of the IT infrastructure.
Bulk Warranty Imports
ScalePad allows for bulk warranty imports, making it easy to add and update warranty information for multiple assets simultaneously. This feature saves time and effort by eliminating the need to manually input warranty details for each individual asset.
Warranty Expiration Alerts
The software sends automated alerts and notifications when warranties are nearing expiration. These reminders help businesses proactively manage warranty renewals, ensuring uninterrupted coverage and avoiding potential service disruptions.
Customer Portal
ScalePad offers a customer portal where end-users can access and view their registered assets, warranty details, and service history. This self-service functionality enhances transparency and empowers customers to manage their assets and warranties efficiently.
API Access
ScalePad provides API access, allowing businesses to integrate warranty data with other systems or applications, such as CRM, ERP, or IT management platforms. This enables seamless data flow and enhances the overall efficiency of warranty management processes.
2. Zoxima
G2 Ratings : 0 Reviews
Price : Not Provided
Trial Period : Not Provided
Glassdoor Rating : 4.6/5 (124 Reviews)
Founded: 2017
Industries: Fashion & Retail, Distribution & Manufacturing, Travel & Hospitality, E-commerce & Internet services, Professional services
Features :
Dashboard: User can check inventory status, ordering, receipt, replacement, and invoicing (on full/partial cost or FOC) for product and part replacement
Warranty registration: Warranty registration is done via Salesforce
Warranty Claim Management: Management of warranty claims by service providers. verification, decision for repair / replacement- on cost /FOC
Warranty Tracking : Registration for new product/part warranty tracking, Status tracking – QR code/ unique code, IOT, portal/ mobile apps, call center
Document Management
The system allows users to store and centralize warranty-related documents in a secure and organized manner. This can include warranty policies, terms and conditions, customer contracts, product manuals, repair records, and other relevant documentation.
Reporting and Analytics
It may offer the ability to analyze warranty claims based on different criteria, such as product type, customer location, warranty duration, and specific issues. This analysis can help identify recurring problems, potential quality issues, or areas for improvement.
Integration with CRM or ERP Systems
Zoxima provides ready-to-use CRM software and apps in addition to turnkey CRM consulting services. Unique methods to cut the cost of CRM deployment and accelerate development.
ERP systems keep records of the warranties for the supplied products and their parts.
Multi-Channel Support
Provide multi-channel support to facilitate communication and interaction with customers and stakeholders across various channels.
3. iWarranty
G2 Ratings : Not Listed
Price : Not Provided
Trial Period : Not Provided
Glassdoor Rating : Not Listed
Founded: 2019
Industries: Technology, Information and Internet
Features :
Warranty registration
The mobile application and integrated software of iWarranty make product registration simple. Simply upload the products, and the system will instantly sync them with the mobile applications of your clients.
Warranty administration
Advanced verification techniques are used by iWarranty all-inclusive warranty management solution to confirm the legitimacy of warranty claims before matching them with the appropriate warranty management team or authorised repairer.
Warranty intelligence
The real-time warranty analytics feature provides valuable insights into customer demographics, registration trends, product faults and warranty fulfilment costs, assisting in product development and unlocking hidden revenue.
Product warranty terms and conditions
With iWarranty's simple-to-understand product warranty terms and conditions feature, you can increase your customers' comprehension and contentment by making sure they are completely informed of their warranty rights and benefits.
Online Warranty Registration
iWarranty offers an online platform where customers can easily register their product warranties. It provides a user-friendly interface and customizable registration forms to capture necessary information, such as customer details, product information, and purchase details.
Warranty Tracking
The software allows businesses to track and manage warranty information for each registered product. It provides a centralized database to store warranty details, including warranty start and end dates, coverage terms, and relevant documents.
Warranty Validation and Verification
iWarranty includes validation mechanisms to ensure the accuracy and validity of warranty registrations. It may validate product serial numbers, purchase dates, and other relevant information to prevent fraudulent claims or unauthorized warranty registrations.
Document Management
iWarranty facilitates document management by allowing businesses to store and manage digital copies of warranty-related documents, such as receipts, invoices, warranty certificates, and product manuals. This ensures easy access and retrieval of documents when needed.
Warranty Expiration Notifications
The software sends automated notifications or reminders to customers and businesses when warranties are nearing expiration. These reminders help ensure customers are aware of their warranty coverage and assist businesses in proactively managing warranty renewals or follow-up actions.
Analytics and Reporting
iWarranty often includes reporting and analytics capabilities to generate insights from warranty data. Businesses can analyze warranty registrations, claims, and other relevant metrics to identify trends, track performance, and make data-driven decisions.
Integration with CRM or ERP Systems
iWarranty may offer integration capabilities with customer relationship management (CRM) or enterprise resource planning (ERP) systems. This integration enables seamless data flow between warranty management and other business processes, enhancing overall efficiency and data accuracy.
Customer Support and Communication
The software provides features to improve customer support and communication related to warranty matters. It may include customer portals, automated email notifications, and self-service options where customers can access their warranty information, track claims, or initiate support requests.
Warranty Claim Management
iWarranty assists businesses in managing warranty claims efficiently. It provides tools to track, process, and resolve warranty claims, including workflow management, claim status tracking, communication with customers or service providers, and reporting on claim outcomes.
Customization and Flexibility
iWarranty often offers customization options to tailor the software to the specific needs and branding of businesses. This includes customizable forms, branding options, and the ability to configure workflows and rules based on unique warranty processes.
