Furniture
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844-966-0809
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Brandon, Florida, U.S.
About
Ashley
Ashley Furniture is a well-known furniture brand that offers a wide range of furniture products for different rooms in the house. They have various brands under their umbrella that cater to different styles and preferences. Some popular Ashley Furniture brands include Ashley Signature Design, Benchcraft, and Sierra Sleep. Each brand focuses on different aspects of furniture, from modern and contemporary designs to more traditional and classic styles. Ashley Furniture is known for its quality and affordability, making it a popular choice for many households.
Ashley Furniture offers a wide range of products for various rooms in the house. They have furniture for the living room, including sofas, sectionals, coffee tables, and entertainment centers. For the dining room, they provide dining tables, chairs, and dining sets. In the bedroom category, you can find beds, dressers, nightstands, and mattresses. They also offer furniture for home offices, outdoor spaces, and accents like rugs, lighting, and decor items. Ashley Furniture covers a broad spectrum of furniture needs, catering to different styles and preferences.
Ashley
Warranty Registration Process
1. Visit the official Ashley Furniture website.
2. Click on the "Services" option on the website.
3. Look for the section that provides information on warranties.
4. Choose the type of warranty that applies to your product: Sleep and Accidental Furniture Warranty or Ashley Limited Warranties.
5. Select the specific warranty that you have.
6. Fill out the warranty form that appears on the website after signing up with your email.
7. Make sure to accurately complete all the required fields in the warranty form.
8. If you prefer direct assistance, locate the customer support number provided under the specific warranty scheme.
9. Call the customer support number for the product you need assistance with.
10. The customer service representatives will guide you through the warranty registration process and arrange for any necessary repairs within 3 working days.
11. Ensure you have the original bill receipt, product serial number, and proof of purchase ready for the warranty registration process.
12. Another option is to visit the retailer store where you bought the product and inquire about warranty registration at the time of purchase.
Ashley
Warranty Policy
(1).Warranty Coverage Overview
The Limited Warranties are provided only to the original retail purchaser.
These warranties are non-transferable.
The coverage starts from the date of delivery of the product.
( 2). Warranty Duration and Coverage
Frames Used in Upholstered and Leather Products: Limited Lifetime Warranty, 1-year labor coverage.
Springs and Webbed Seating System: 5-Year Limited Warranty, 1-year labor coverage.
Recliner Mechanisms: 5-Year Limited Warranty, 1-year labor coverage.
Sleeper Mechanisms: 3-Year Limited Warranty, 1-year labor coverage.
Sleeper Mattress: 3-Year Limited Warranty (pro-rated), 1-year labor coverage.
Cushioning: 1-Year Limited Warranty, 1-year labor coverage.
Leather and Upholstery Fabric: 1-Year Limited Warranty, 1-year labor coverage.
Top of Bed (comforters, bed skirts, pillow shams, accent pillows): 30-Day Warranty.
Finishes and All Other Furniture Products: 1-Year Limited Warranty, 1-year labor coverage.
(3). Conditions and Limitations
Warranties apply only to normal household usage.
No coverage for rented, business, commercial, institutional uses, floor samples, “as is” or second-hand purchases, distress sale items, liquidator purchases, or items from rental retailers.
Misuse, abuse, delivery or transport.
Various warranties for different components like frames, springs, recliner mechanisms, sleeper mechanisms, sleeper mattress, cushioning, leather, upholstery fabric, top of bed items, finishes, and other furniture products
Different duration and coverage for each component, ranging from 30 days to a limited lifetime warranty.
Warranties apply to normal household use only.
Exclusions include rented, business, commercial, or institutional uses, floor samples, second-hand purchases, distress sale items, and more.
Ashley
Warranty Claim Process
You can easily file a claim by following the below given steps:
- Identify the specific warranty type to know where to lodge a claim.
- Visit the store where you bought the product to submit a claim for certain warranties.
- Use the provided claims support number or claim drop email for help.
- Some warranties allow you to directly file a claim online.
- Have the original bill, purchase proof, product serial number, and other required docs ready.
- Follow the steps provided for a successful claim process
- By following these steps, you can smoothly navigate the claim registration process.
Warranty Frequently Asked Questions
1. What is covered under the warranty for furniture at Ashley?
Ashley's warranty typically covers manufacturing defects and structural issues in the furniture.
2. How long is the warranty period for furniture purchased at Ashley?
The warranty period at Ashley varies depending on the type of furniture, but it generally ranges from 1 to 5 years.
3. How do I file a claim for my furniture warranty at Ashley?
To file a claim, you can either visit the official Ashley store where you made the purchase, contact the claims support number provided, or submit a claim online if available.
4. What documents do I need to submit when filing a claim for my furniture warranty at Ashley?
You will typically need the original bill receipt, proof of purchase, the product's serial number, and any other relevant documentation specified in the warranty terms.
5. Can I get my furniture repaired or replaced under the warranty at Ashley?
Depending on the issue and warranty terms, Ashley may offer repair, replacement, or refund options for furniture covered under warranty.
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