Frequently asked questions

Dyrect is a warranty management platform built for product brands. It unifies product registration, claims and service management, extended warranty selling, and post-sale analytics into a single system. Brands use Dyrect to capture buyer data at product activation, manage the full warranty lifecycle, sell protection plans that keep 100% of the revenue in-house, and get real data on product quality and claim costs.

Dyrect is built for product brands across consumer electronics, home appliances, outdoor gear, baby products, beauty devices, furniture, fitness equipment, cycling, smart home, mobile accessories, and more. Any brand that manufactures or sells a physical product with a warranty obligation can use Dyrect. We work with D2C brands, Shopify merchants, manufacturers, and brands that sell through retail and dealer networks.

Yes. Dyrect offers a free trial on every plan so you can get the registration and claims workflows set up and running before you commit. You do not need a credit card to start. Speak to our team and we will provision a trial environment configured for your product category.

Most brands are live with the core registration and claims setup in under 30 minutes. Every plan includes guided onboarding with a dedicated account executive who configures your QR codes, warranty rules, claim types, and Shopify integration in the first session. More complex setups including dealer portals, component-level warranty rules, and custom integrations typically take one to two business days.

No. The core Dyrect setup requires no engineering. Product registration flows, QR codes, warranty rules, claim forms, and customer portals are all configured through a no-code interface. If you use Shopify, the native app installs in one click. For teams that want custom integrations or want to embed Dyrect into an existing app, a REST API and webhooks are available.

Yes. Brands moving from a manual or spreadsheet-based warranty process can migrate onto Dyrect without disrupting existing claims in flight. Historical purchase and registration data can be imported, and existing claims can continue to be managed in parallel during the transition period.

After sign-up, you are assigned a dedicated account executive who runs a 30-minute onboarding call. By the end of that call, your registration flow is live, your QR codes are generated, your warranty rules are set, and your claims workspace is ready. Your account executive stays available throughout your first 90 days for configuration changes and best-practice guidance.

Yes. Dyrect is rated 4.8 stars on G2 and 5 stars on the Shopify App Store. Over 500 brands globally run their warranty operations on Dyrect, including brands in the electronics, appliance, outdoor, baby, cycling, and beauty categories.

Dyrect captures buyers at the point of product activation through multiple channels: QR codes on the product, packaging, or insert that the buyer scans to register; automatic Shopify sync that registers every D2C order without any buyer action; dealer and distributor portals where the channel partner registers on behalf of the buyer; and direct web registration links. Every registration creates a first-party ownership record linking the buyer to the specific product, serial number, and purchase date.

Dyrect generates QR codes per SKU or per serialized unit that you print on the product, the packaging, the insert, or the warranty card. When a buyer scans the code with their phone camera, they land on a branded registration page with your logo and colors. They complete a short form that captures their contact details, product information, and purchase date. The registration takes under 60 seconds. No app download is required.

Yes. This is one of the primary reasons brands use Dyrect. QR codes on packaging capture buyers from any channel, including Amazon, retail, and dealer networks, at the point of product activation. The buyer scans the code, registers, and you now have their contact details and product ownership record regardless of where the sale happened and regardless of whether the marketplace or retailer would share that data.

Yes. Dyrect has a native Shopify app rated 5 stars on the Shopify App Store. Once installed, every fulfilled Shopify order syncs automatically to create a registration record. The buyer does not need to take any action. Their contact details, product, and order information are captured the moment the order is fulfilled.

At a minimum, Dyrect captures buyer name, email, phone, product model, serial number, and purchase date. You can add custom fields to the registration form without any engineering, including fields for product configuration, variant, retailer name, proof of purchase upload, and any product-specific information your brand needs for warranty administration or re-targeting.

Yes. Dyrect includes a no-code form builder that lets you add, remove, and reorder fields on the registration form without any engineering. You can add dropdowns, radio buttons, text inputs, date fields, file upload fields, and custom multi-step flows. The form is fully white-labeled with your brand name, logo, and color palette. Dyrect branding is not visible to the end customer.

Yes. Dyrect includes a dealer and distributor portal that lets your channel partners register products on behalf of buyers at the point of sale. The dealer logs into the portal, enters the product serial and buyer details, and the registration record is created in your Dyrect database linked to that dealer. This captures buyer ownership records even when the sale happens entirely through a channel you do not control.

Yes. Dyrect validates serial numbers at registration against your production catalog in real time. Every ownership record is tied to the specific serialized unit. This prevents duplicate registrations, validates that the product being registered is a genuine unit, and creates the precise product history you need for accurate claim validation. For brands without serialization, Dyrect also supports model-level registration with optional serialization as a next step.

The registration experience is a branded, mobile-first web flow that requires no app download. The customer scans a QR code or clicks a link, lands on a page with your brand name and logo, fills in a short form (typically 3 to 5 fields), and submits. They immediately receive a confirmation with their digital warranty card, warranty terms, and any post-registration content you have configured, such as a care guide or first-purchase offer. The whole flow takes under 60 seconds.

Yes. Every registration is stored in your Dyrect dashboard and can be filtered by product, channel, date, and region. The full database is exportable to CSV at any time. You own the data entirely. It is never shared with third parties and never used by Dyrect for any purpose outside your account.

When a customer files a warranty claim, Dyrect validates their eligibility automatically by checking the product serial number and purchase date against the registration record. A claim ticket is opened with the full product and ownership history visible. Your team assigns, processes, and resolves the claim from a single workspace. Customers are notified automatically at every stage. Every claim is tracked from intake to close with a complete audit trail.

Yes. Customers file claims through a branded self-serve claim form, accessible via a link in their warranty confirmation email, through their customer portal, or via a QR code on the product. The claim form collects fault description, photo and video evidence, and preferred resolution. The claim appears in your team's workspace the moment it is submitted. No support call is required from the customer to initiate a claim.

Eligibility is validated automatically against the registration record at the time a claim is filed. Dyrect checks the purchase date, the product serial number, the warranty period for that product, and any category-specific coverage rules you have configured. If the claim is eligible, it opens as an active ticket. If it falls outside the warranty period or fails a coverage rule, the system flags it and your team decides how to proceed.

Dyrect supports repair, replacement, refund, and store credit resolution types. Each claim type can have different workflows, approval rules, and routing logic. For example, replacement claims can trigger a dispatch and tracking flow inside the ticket, while repair claims can be routed to an authorized service center or field technician with scheduling and status tracking built in.

Yes. Dyrect includes a dealer and service center portal that lets authorized partners receive claim assignments, log repair activity, track parts replacement, and submit reimbursement requests. Your team manages the full service network from the same dashboard as direct customer claims. Reimbursements are approved and tracked inside the claim ticket without any separate system.

Yes. The self-serve claim form includes a file upload field that lets customers attach photos and videos of the defect directly to the claim. Evidence is stored against the ticket and visible in the claim workspace immediately. Your team reviews the fault documentation without any email back-and-forth. For physical damage and visible defect claims, this eliminates most of the back-and-forth that slows resolution.

Yes. Every claim, repair event, part replacement, and resolution is stored against the product serial number. When a buyer contacts support, your team can pull up the full service history of that specific unit in seconds, including every previous claim, the outcome of each, any parts replaced, and which technician or service center was involved. This context makes every interaction faster and more accurate.

Yes. Dyrect sends automatic email notifications to the customer at every stage of the claim lifecycle: when the claim is received, when it is assigned, when a resolution is approved, when a replacement is dispatched, and when the claim is closed. You configure the notification content and timing. Your team does not need to send manual status updates at any stage.

Yes. Claims can be assigned manually or routed automatically based on product type, claim type, region, or priority. You can define routing rules so that, for example, all motor claims go to a technical team, all international claims go to a specific agent, and all safety-related claims are fast-tracked with a priority flag. Every assignment and reassignment is logged in the claim audit trail.

Yes. For products where different components carry different warranty terms, such as a one-year parts warranty and a five-year structural warranty, or an e-bike with separate motor, battery, and frame coverage, Dyrect validates each claim against the coverage record for the specific component reported. Claim routing can also differ by component type, ensuring complex products are handled correctly at scale.

Dyrect lets you create and sell branded protection plans directly to your customers without any third-party insurer. You configure the plan terms, pricing, exclusions, and coverage period using the no-code plan builder. Plan offers appear at the product page, at checkout, after purchase, and in the post-registration flow. Every plan sold stays entirely with your brand. There is no revenue share.

None. Every penny of extended warranty revenue from every plan you sell stays with your brand. Dyrect charges a platform subscription fee, not a percentage of protection plan revenue. This is the fundamental difference between Dyrect and third-party warranty providers who take a large share of plan premiums as their margin.

No. Dyrect is a warranty administration platform, not an insurance product. You are the plan provider. Your brand sets the terms, prices the plan, and services the claims. You do not need to work with an insurer, and you do not share any revenue. If your legal or compliance team requires insurance backing for specific plan types, you can integrate an insurer of your choice, but it is not a requirement to use Dyrect.

Dyrect supports plan offers at multiple touchpoints: on the product detail page before purchase; at checkout as a native widget; in the order confirmation email after purchase; in the product registration confirmation; and proactively via email to existing registered customers whose standard warranty is approaching expiry. Each touchpoint is configured independently with its own offer format and call to action.

Yes. The Dyrect plan builder lets you create separate protection plans for different product categories, price bands, and use types. For example, you can have a 2-year plan for entry-level products and a 5-year plan for premium products, a consumer plan and a separate commercial plan, or a standard plan and an accidental damage plan. Each plan has its own coverage rules, exclusions, and pricing.

Extended warranty claims are managed through the same claims workspace as standard manufacturer warranty claims. When a customer files a claim under an extended plan, Dyrect validates their plan status automatically, confirms coverage for the fault type reported, and opens a ticket with the plan details visible. Your team resolves extended warranty claims with the same workflow as all other claims. There is no separate system.

Yes. Extended warranty plans can be offered through the Dyrect dealer portal at the point of sale. Dealers can add a protection plan to a purchase when they register the product on behalf of the buyer. Plan revenue is tracked centrally, and dealer-sold plan claims route into the same workspace as all other claims.

Yes. Dyrect can identify registered customers whose manufacturer warranty is approaching expiry and trigger an automated email offering an extended plan at that moment. This is one of the highest-converting touchpoints for protection plan sales because the customer is actively aware their coverage is ending and the offer arrives at exactly the right time.

Dyrect provides a warranty operations dashboard covering: registration rate by product, channel, and time period; claim rate by SKU, fault type, and region; cost per claim across repair, replacement, and refund types; defect trends by model and component; extended warranty attach rate and plan revenue; and time to resolve by team, agent, and claim priority. All metrics update in real time and can be filtered, segmented, and exported.

Yes. Claim frequency aggregated by product model and fault type is one of the primary views in the Dyrect analytics dashboard. You can see which SKUs generate the most claims, which fault types recur most frequently within a product line, and how defect rates trend over time. This data goes directly to product and quality teams as actionable quality intelligence.

Yes. Because every claim is tagged with a fault type and linked to the product serial and production batch, Dyrect can surface defect patterns that are not visible when claims are managed through email. A rising claim rate on a specific batch or a new fault type appearing across a model line shows up in the dashboard as a trend before it becomes a quality crisis or a recall situation.

Yes. Dyrect tracks total warranty cost, cost per claim, cost by resolution type, and extended warranty revenue and attach rate in one view. Finance teams can see the true P&L of their warranty operation, the margin contribution from protection plan sales, and how claim costs trend against registration volume over time.

Yes. All analytics data is exportable to CSV and Excel from the dashboard. For teams that want to pipe warranty data into a BI tool or data warehouse, Dyrect provides REST API access to analytics endpoints so data can be pulled programmatically into your existing reporting stack.

Yes. Registration data is segmented by channel (D2C, retail, dealer, marketplace), by product, by region, and by time period. You can see which channels produce the highest registration rates, which geographies have lower capture rates, and how registration performance changes over time as you update your QR code placement or registration flow.

Dyrect has a native Shopify app (5 stars on the App Store), and REST API and webhooks for custom integrations. Commonly integrated systems include CRMs such as Salesforce and HubSpot, ERP systems, helpdesk platforms such as Zendesk and Freshdesk, e-commerce platforms, and data warehouses. If you use a platform that is not on this list, the REST API makes it possible to build a custom integration without any proprietary connector requirement.

Install the Dyrect app from the Shopify App Store in one click. Once installed, every fulfilled Shopify order syncs to Dyrect automatically to create a registration record. Extended warranty plan widgets appear at checkout and on product pages without any theme code changes. Order data, customer contact details, and product information flow from Shopify into Dyrect in real time.

Yes. Dyrect provides a fully documented REST API that covers registration, claims, products, customers, and analytics endpoints. You can use the API to push registrations from any source, pull claim status into your own systems, sync product catalog data, and retrieve analytics data programmatically. Webhooks are also available so that events in Dyrect, such as a new registration or a claim status change, can trigger actions in your own systems in real time.

Yes. Dyrect includes a built-in CRM for warranty and service teams, but if your brand already uses Salesforce, HubSpot, or another CRM, registration and claim data can be synced via the REST API or via native webhook events. Most integrations can be configured without engineering using tools like Zapier or Make.

Yes. Serial number validation at registration checks incoming serials against your product catalog. Your catalog can be uploaded to Dyrect manually via CSV, synced automatically via API from your ERP or production system, or maintained directly in the Dyrect product database. Real-time serial validation at registration requires an API connection or a regularly synced catalog file.

Yes. While Shopify has the deepest native integration, Dyrect works with any e-commerce platform via the REST API. WooCommerce, Magento, BigCommerce, and custom-built stores can push order data into Dyrect using the registration API endpoint. Your development team can set this up with the API documentation available in the Dyrect developer portal.

No. Dyrect captures first-party buyer data through a consent-based registration flow, not by extracting marketplace data directly. Buyers who purchased on Amazon, Flipkart, or any other marketplace choose to register by scanning a QR code on the product or packaging. This is fully compliant with marketplace terms of service because the buyer is voluntarily providing their data to your brand at the point of product activation.

Yes. The Dyrect REST API can be used to build registration, claim filing, and warranty status checking directly into your own mobile app or customer portal. For brands with existing customer-facing apps, the API makes it possible to deliver the full Dyrect warranty experience under your own brand without surfacing the Dyrect interface to the customer at any point.

You do. All customer registration data, claim data, and product data collected through Dyrect belongs entirely to your brand. Dyrect does not share, sell, or use your customer data for any purpose outside your account. The data is stored under your account, accessible only by your team, and exportable in full at any time.

Yes. Dyrect is compliant with GDPR in Europe, CCPA in California, and applicable privacy regulations in India and other markets. The registration flow includes configurable consent checkboxes for marketing communications, warranty notifications, and data processing. Buyers can request data deletion through the self-serve portal or by contacting your support team, and Dyrect supports the fulfillment of those requests within the regulatory timeframes.

Dyrect uses bank-grade security measures including data encryption at rest and in transit using AES-256 and TLS 1.2+, role-based access controls so only authorized team members can access customer data, SOC 2-aligned infrastructure, and regular third-party security audits. All data is hosted on enterprise cloud infrastructure with geographic redundancy and automated backups.

Yes. Buyers can request deletion of their registration and personal data through the self-serve customer portal or by contacting your support team. Dyrect supports data deletion workflows that allow you to fulfill these requests while preserving anonymized claim and product history that is required for quality reporting and regulatory compliance.

No. Customer data collected through Dyrect is never shared with any third party, including other Dyrect customers, advertising platforms, data brokers, or insurance providers. The only data movement outside your account is what you configure explicitly, such as webhooks to your own CRM or API syncs to your own data warehouse.

Yes. Dyrect supports role-based access control with configurable permission levels. You can define which team members can view registration data, which can access claim information, which can see analytics, and which have admin-level access to configuration settings. Access permissions are managed from the Dyrect admin panel without any technical setup.

Dyrect offers three plans: Starter for emerging brands getting started with digital warranty operations; Scaleup for growing brands that need advanced claims management and extended warranty selling; and Enterprise for large brands and manufacturers with complex dealer networks, high claim volumes, and custom integration requirements. All plans include the core registration, claims, and analytics features. Extended warranty selling is available on Scaleup and above.

Yes. Dyrect offers a free trial on every plan. You can set up your registration flow, generate QR codes, configure warranty rules, and run the full claims workflow before committing to a plan. No credit card is required to start a trial. Speak to the team to get your trial environment provisioned.

Dyrect is a subscription-based platform with a flat monthly or annual fee per plan. There is no per-registration, per-claim, or per-plan-sold fee. You can register as many products, manage as many claims, and sell as many extended warranty plans as your operation requires without any per-transaction cost. Annual billing is available with a discount.

No. Dyrect charges only the plan subscription fee. Every penny of extended warranty revenue from every protection plan sold stays with your brand. This is a core principle of Dyrect's pricing model and a fundamental difference from third-party warranty providers who take a significant percentage of plan premiums.

The Enterprise plan is for large brands and manufacturers that need custom configuration, high-volume claim processing, advanced dealer network management, dedicated support, SLA commitments, and custom integration development. Enterprise pricing is custom-quoted based on your product volume, claim volume, and integration requirements. Speak to the sales team for a tailored proposal.

Yes. You can upgrade your plan at any time and the additional features become available immediately. Downgrades take effect at the next billing cycle. There are no lock-in penalties for changing plans. If your needs change significantly, the team can help you restructure your subscription to the plan that fits best.

No. There is no setup fee on any Dyrect plan. Onboarding, QR code configuration, and first-session account setup are included in every subscription. Enterprise plans include dedicated implementation support at no additional charge.

Yes. Annual billing on any Dyrect plan is available at a reduced rate compared to monthly billing. Speak to the team for the current annual billing discount and to discuss a multi-year arrangement if your brand has a longer-term procurement process.

Dyrect supports any brand selling a physical product with a warranty obligation. Current industry coverage includes consumer electronics, home appliances, outdoor and recreation gear, baby products, beauty and personal care devices, mobile accessories, fitness equipment, furniture, smart home devices, cycling, and automotive accessories. New industry-specific configurations are added based on customer demand.

Yes. Dyrect is specifically built for brands that sell across multiple channels. D2C buyers are registered automatically via Shopify. Retail buyers are captured via QR codes on packaging. Dealer and distributor buyers are registered through the dealer portal. All channels feed into the same registration database and claims workspace with channel attribution tracked per record.

Yes. Dyrect supports multi-region operations with localized registration forms, multi-currency extended warranty pricing, region-specific warranty rules and coverage periods, and service network management across different markets. Language localization for registration forms and customer communications is configurable per region.

Yes. Dyrect is used by manufacturers whose products sell exclusively through large retail chains and who have no direct buyer data. QR codes on packaging and product inserts capture those retail buyers at product activation. The manufacturer builds a direct buyer database from day one without requiring any cooperation from the retail partner.

Yes. Dyrect is used by brands with warranty periods from 90 days to 25 years. Long-term warranty periods are configured with specific coverage rules per period, and claims are validated against the exact coverage in force at the time of the claim. Ownership records are maintained for the full warranty period regardless of how long ago the product was registered.

Yes. Consumer and commercial registrations can be managed separately with different warranty terms, coverage periods, and claim routing rules. For brands that sell to both end consumers and commercial buyers such as gyms, offices, or hospitality operators, Dyrect supports separate registration flows with appropriate commercial-use terms applied automatically.

Dyrect is fully white-labeled on all paid plans. Every customer-facing touchpoint, from the registration page to the digital warranty card, the customer portal, the claim form, and all email communications, carries your brand name, logo, and color palette. Dyrect branding is not visible to your customers at any point in the experience.

Yes. Dyrect includes a no-code form builder that lets you create, edit, and publish custom registration and claim forms without any engineering. You can add fields, change field types, reorder steps, add conditional logic, and set required fields from the form builder interface. Changes publish immediately without a deployment cycle.

Yes. Every Dyrect account includes a branded customer portal where buyers can view their registered products, check warranty status and expiry, view the digital warranty card and product manual, file a new claim, and track the progress of open claims. The portal reduces inbound support contacts significantly because customers find the information they need without calling your team.

Yes. Dyrect lets you upload digital product manuals, setup guides, care instructions, and safety documents that are delivered to the customer automatically after registration. Customers access them from the customer portal at any time. Paper manuals become optional, printing costs go down, and customers always have the latest version of every guide.

Yes. Component-level warranty configuration allows you to set different coverage periods and coverage rules for different parts of the same product. An appliance might have a one-year parts warranty, a five-year motor warranty, and a ten-year frame warranty. Dyrect validates every claim against the coverage term for the specific component reported, not a blanket product-level warranty period.

Because every registered product is linked to a buyer contact with the product serial number and production batch on record, Dyrect enables precise recall communication. When a safety issue is identified with a specific model or production run, you can immediately identify every registered owner of affected products and send a targeted communication. Without a registration database, this is not operationally possible.

Every Dyrect plan includes guided onboarding with a dedicated account executive, email support, and access to the help center documentation. Scaleup plans include priority support and a named customer success manager. Enterprise plans include dedicated implementation support, SLA-backed response times, and ongoing strategic account management.

Yes. Dyrect has a comprehensive help center at support.dyrect.co with articles, configuration guides, API documentation, and how-to videos covering every feature in the platform. The help center is searchable and updated with every product release.

Yes. Onboarding includes a team training session that walks your warranty managers, claims agents, and service team leads through the claims workspace, reporting dashboard, and configuration interface. For Enterprise brands with larger teams, multi-session training programs and train-the-trainer formats are available.

Dyrect has a product roadmap driven heavily by customer feedback. If you need a capability that is not currently in the platform, you can submit a feature request through the in-product feedback tool or through your account executive. Enterprise customers have a direct line to the product team for roadmap input and can request custom development for high-priority requirements.

Yes. You can book a 30-minute personalized demo with the Dyrect team at any time. The demo is tailored to your product category, your current warranty setup, and the specific outcomes you are trying to achieve. You will see a live configuration walk-through with data relevant to your brand, not a generic platform tour.

Yes. Dyrect works with implementation partners, e-commerce agencies, and technology resellers who serve consumer brands. If you are an agency or platform that works with brands that have warranty obligations, the partner program provides co-selling support, partner pricing, and co-marketing opportunities. Reach out to the team at sales@dyrect.co to discuss.