TV, audio and video industry
Warranty management built for TV, audio, and video brands
High-value consumer electronics in the TV and audio category carry strong buyer expectations for product quality and after-sales support. A panel defect on a 65-inch television is not a minor claim. Buyers expect fast validation, a clear resolution path, and a service process that reflects the premium they paid. Dyrect delivers it.
Trusted by 500+ brands globally. 4.8 ★ on G2. 5 ★ on Shopify App Store.
Trusted by 500+ brands globally
The problem
Three gaps every TV and audio brand faces after the sale
High average order values and strong extended warranty demand make TV and audio one of the highest-opportunity categories for a well-run post-sale operation.
High-value display claims without purchase verification cost the brand significantly
A television panel defect claim is expensive to resolve. Without automatic purchase verification and serial validation, your team processes claims manually, invalid claims slip through, and the cost of a poor validation process compounds across hundreds of claims per month.
Retail buyers account for most of your unit sales and none of your buyer records
TV and audio products sell heavily through Best Buy, Amazon, and consumer electronics retailers. Most buyers never register with the brand. When a genuine defect occurs months after purchase, your team has no ownership record and no context for the resolution.
Extended warranty revenue in this category is exceptionally high and goes to a third party
TV and audio buyers actively want protection plans on high-value purchases. Most brands leave that entire revenue line with a third-party insurer. Your brand manages the service experience. Someone else collects the plan premium.
How it works
One platform. The complete warranty lifecycle.
Registration, claims, service, protection plans, and analytics stop being separate problems the moment they run on the same system.
Register every buyer, regardless of channel
QR codes on packaging, Shopify auto-sync, and branded web flows capture every buyer and link them to their product serial number and purchase record.
Validate and resolve every claim with full context
Claims check eligibility automatically against the registration record. Your team sees the full product and ownership history before opening a response.
Sell protection plans and keep all the revenue
Offer extended warranties at the product page, checkout, and post-purchase. Every plan stays in-house. No revenue share with any third party.
Use the data to cut costs and grow revenue
Defect rates by SKU, claim costs by category, and extended warranty attach rates surface automatically so every team acts on real numbers.
Product registration
Capture every TV and audio buyer as a direct registered contact
Most TV and audio units sell through retail channels where the buyer never reaches the brand. Dyrect captures them at the point of product setup with QR codes on the remote, the TV back panel, or the quick-start guide, creating the ownership record your team needs to handle every future claim.
- QR codes on the remote or product packaging prompt registration at first use
- Model number, panel size, and serial captured at registration for precise claim handling
- Shopify D2C orders registered automatically for direct buyers
- First-party buyer database built with every registration regardless of purchase channel
Claims and service management
Validate and resolve high-value display and audio claims without delay
A TV or audio claim involves real cost. A screen replacement, an in-home service visit, or a full unit swap on a premium product. Dyrect gives your team the full ownership record, validated purchase date, and a clear resolution path before they open the first response so expensive claims get handled fast and correctly.
- Serial number and purchase date validated automatically before the claim ticket opens
- Photo and video evidence of display and audio faults collected directly in the claim flow
- In-home service scheduling and depot repair routing handled inside the same ticket
- Buyer updated at every stage automatically without manual team follow-up
Extended warranties
Sell screen and audio protection plans and keep all the revenue
TV and audio buyers actively want protection plans on high-value purchases. Most brands hand that revenue to a third-party insurer. A television protection plan sold at checkout is one of the highest-value single transactions in consumer electronics. Dyrect lets your brand own it.
- Screen and audio protection plan offers at PDP, checkout, and post-registration
- 100% of plan revenue stays with your brand with no third-party revenue share
- Accidental and panel damage coverage terms configured per product price band
- Protection plan claims route into the same workspace as standard warranty tickets
Analytics and insights
See which displays fail, what service costs, and where to act first
TV and audio warranty data reveals which panel lines have the highest defect rates, what in-home service visits cost per model, and how extended warranty attach rates compare across your product catalog. Dyrect puts all of it in one dashboard.
Electronics and AV brands running on Dyrect
Built for every category
From televisions and home theater to cameras and streaming devices
Dyrect supports every TV, audio, and video category with the same unified warranty platform.
Televisions
Panel, display, and electronic fault claims with in-home service coordination for large-format units.
Home theater systems
Multi-component AV systems with system-level claim handling and speaker and amplifier fault routing.
Soundbars and speakers
Audio fault claims with photo and audio evidence collection and fast replacement routing for standalone units.
Projectors
Lamp and electronic fault claims with in-home service coordination and replacement unit dispatch tracking.
Cameras and camcorders
Sensor, lens, and electronic fault claims with detailed photo and video evidence collection built in.
Streaming devices
Connectivity and electronic fault claims with fast-track replacement routing for high-volume small units.