Home appliances industry
Warranty management built for home appliance brands
Appliances sit in homes for 7 to 15 years. Your buyers purchase through retail chains, distributors, and dealers. Their contact details never reach you. Dyrect captures every buyer at registration, manages dealer service networks at scale, and turns long warranty periods into a structured operation instead of a manual burden.
Trusted by 500+ brands globally. 4.8 ★ on G2. 5 ★ on Shopify App Store.
Trusted by 500+ brands globally
The problem
Three gaps every home appliance brand faces after the sale
Long warranty periods and complex service networks make post-sale management harder than almost any other category. Dyrect is built to handle the complexity.
You have no ownership record after retail or dealer sale
Appliances sell through large retail chains and dealer networks. The buyer never registers. When they call for service three years later, your team starts the conversation with no product history, no purchase date, and no serial number on record.
Dealer and service coordination runs on calls and spreadsheets
Assigning a claim to a service center, tracking the repair, managing the reimbursement, and updating the customer all happen manually. Each claim touches five different conversations. Nothing is auditable.
Multi-year warranty revenue goes to a third-party provider
Appliance buyers actively want extended coverage. Most brands hand that revenue to an insurance partner and collect a fraction back. Your brand does the selling and the servicing. Someone else keeps the margin.
How it works
One platform. The complete warranty lifecycle.
Registration, claims, service, protection plans, and analytics stop being separate problems the moment they run on the same system.
Register every buyer, regardless of channel
QR codes on packaging, Shopify auto-sync, and branded web flows capture every buyer and link them to their product serial number and purchase record.
Validate and resolve every claim with full context
Claims check eligibility automatically against the registration record. Your team sees the full product and ownership history before opening a response.
Sell protection plans and keep all the revenue
Offer extended warranties at the product page, checkout, and post-purchase. Every plan stays in-house. No revenue share with any third party.
Use the data to cut costs and grow revenue
Defect rates by SKU, claim costs by category, and extended warranty attach rates surface automatically so every team acts on real numbers.
Product registration
Capture every appliance buyer as a direct contact
Most appliance buyers purchase through retail or a dealer network. Without a deliberate registration system, those buyers are invisible to your brand for the entire warranty period. Dyrect captures them at the point of registration with QR codes on units, dealer portals, and Shopify sync.
- QR codes on the appliance, manual insert, or warranty card capture retail buyers
- Dealer registration portal lets distributors register products on behalf of buyers
- Serial number and model captured at registration and validated against your catalog
- Multi-year warranty period tracked from the registration date automatically
Claims and service management
Manage dealer service networks without losing track of any claim
An appliance claim is not a quick swap. It requires a service call, a technician visit, part procurement, and dealer reimbursement. Dyrect gives your team a single workspace to coordinate every step of that workflow without chasing updates across email threads.
- Warranty eligibility checked against purchase date and coverage period automatically
- Claims assigned to the nearest service center or authorized dealer in one step
- Repair status tracked from assignment through completion with customer updates
- Dealer reimbursements managed inside the same claim ticket
Extended warranties
Sell multi-year protection plans and keep all the revenue
Appliance buyers want long-term coverage. A five-year protection plan sold at the point of purchase or after registration is a significant revenue line. Dyrect lets your brand own that plan, set the terms, and keep every pound or dollar without sharing margin with a third-party insurer.
- Protection plans sold at PDP, checkout, post-purchase, and dealer point of sale
- 100% of plan revenue stays with your brand on every sale
- Coverage terms configured per product category, age, and usage type
- Extended plan claims route into the same workspace as standard warranty tickets
Analytics and insights
See which appliances fail, what repairs cost, and where to act first
Appliance warranty data tells your product team which components fail most often, your service team which dealers resolve claims fastest, and your finance team where the warranty cost line actually sits. Dyrect brings all of it into one dashboard.
Home and appliance brands running on Dyrect
Built for every category
From refrigerators to small kitchen appliances
Dyrect supports every home appliance category with the same unified platform and no category-specific add-ons.
Refrigerators and cooling
Long warranty periods, compressor coverage, and dealer service networks. Dyrect handles all three in one system.
Washing machines and dryers
Motor and drum claims routed to the nearest service center with full repair history tracked per unit.
Cooking and ovens
Heating element and electronic fault tracking with configurable coverage terms per product line.
HVAC and air conditioning
Seasonal claim spikes managed with structured ticket routing and dealer service coordination.
Water purifiers and heaters
Filter replacement tracking, installation warranty coverage, and service scheduling in one workflow.
Small kitchen appliances
High-volume, lower-AOV claims managed with automated validation and fast-track resolution flows.