Smart home and network industry
Warranty management built for smart home brands
Smart home devices generate more support contacts than almost any other category. Most of them are setup issues, not hardware defects. Without a triage system, your team spends time on connectivity questions instead of real warranty claims. Dyrect helps you register every device, separate hardware faults from setup issues, and resolve genuine claims fast.
Trusted by 500+ brands globally. 4.8 ★ on G2. 5 ★ on Shopify App Store.
Trusted by 500+ brands globally
The problem
Three gaps every smart home brand faces after the sale
Connected devices have connected expectations. Buyers expect the brand to know their device, their purchase history, and their setup without being asked to provide it again.
Most support contacts are setup issues disguised as warranty claims
A customer whose camera will not connect assumes it is a defective unit. Your team assumes it is a setup issue. Without a structured triage system that separates hardware faults from configuration problems, both types flow into the same inbox and both take the same amount of manual time to assess.
Connected device buyers expect seamless, data-rich after-sales support
A buyer who set up a smart home ecosystem expects your support team to know which devices they own, when they purchased them, and what firmware they are running. Starting every support interaction by asking for a receipt and a serial number is the fastest way to lose that customer.
You have no record of device ownership after retail or Amazon sale
Smart home devices sell heavily through Amazon, Best Buy, and consumer electronics retailers. The buyer never registers and your brand has no record of the purchase. When a genuine hardware fault occurs, the claim starts with a manual verification process your team was not built to handle at scale.
How it works
One platform. The complete warranty lifecycle.
Registration, claims, service, protection plans, and analytics stop being separate problems the moment they run on the same system.
Register every buyer, regardless of channel
QR codes on packaging, Shopify auto-sync, and branded web flows capture every buyer and link them to their product serial number and purchase record.
Validate and resolve every claim with full context
Claims check eligibility automatically against the registration record. Your team sees the full product and ownership history before opening a response.
Sell protection plans and keep all the revenue
Offer extended warranties at the product page, checkout, and post-purchase. Every plan stays in-house. No revenue share with any third party.
Use the data to cut costs and grow revenue
Defect rates by SKU, claim costs by category, and extended warranty attach rates surface automatically so every team acts on real numbers.
Product registration
Create a verified device ownership record for every unit you sell
Smart home buyers expect the brand to know their device at first contact. Dyrect creates that ownership record at the point of device setup with QR codes on the device or packaging, Shopify auto-sync, and registration flows that capture device model, firmware version, and network environment.
- QR codes on the device body or quick-start guide prompt registration at setup
- Shopify D2C orders registered automatically with no buyer action required
- Device model, firmware version, and variant captured at registration
- Multi-device household registration links all smart home devices to one buyer account
Claims and service management
Triage hardware faults from setup issues and resolve genuine claims fast
Smart home claims mix genuine hardware faults with setup and connectivity issues that are not warranty obligations. Dyrect helps your team triage incoming claims, route hardware faults to the right resolution, and handle setup issues through a structured support flow without mixing both in the same warranty queue.
- Hardware fault claims separated from connectivity and setup issues at intake
- Device model and firmware visible before the first response to every claim
- Replacement dispatch tracked inside the claim ticket from approval to delivery
- Customer updated at every stage automatically without manual team effort
Extended warranties
Sell device protection plans and keep all the revenue
Smart home buyers invest in ecosystems of connected devices. A protection plan that covers their investment is an easy sell at purchase or post-registration. Dyrect lets your brand offer it and keep every dollar without a third-party insurer.
- Protection plan offers at PDP, checkout, and post-registration for every device
- 100% of plan revenue stays with your brand with no revenue share
- Ecosystem bundle plans covering multiple devices in one plan configuration
- Protection plan claims route into the same workspace as standard warranty tickets
Analytics and insights
See which devices generate real hardware faults and what they cost
Smart home warranty data separates genuine hardware fault rates from support volume. Dyrect shows you which device models generate the most hardware claims, which firmware versions correlate with fault spikes, and what replacement costs look like per SKU.
Smart home and technology brands running on Dyrect
Built for every category
From cameras and speakers to thermostats and smart locks
Dyrect supports every smart home and network category with the same unified warranty platform.
Security cameras and doorbells
Connectivity and sensor fault claims with hardware vs firmware triage built into the intake flow.
Smart speakers and displays
Audio fault, connectivity, and display claims with full device ownership and firmware history.
Connected lighting
Bulb, hub, and controller fault claims with group registration and multi-device household accounts.
Thermostats and climate
Sensor and connectivity fault tracking for HVAC-connected devices with in-home service coordination.
Mesh network and routers
Hardware and connectivity claim triage for network devices with firmware version tracking at registration.
Smart locks and access
Mechanism and connectivity claims for access devices with security-aware claim handling.