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Automobile
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1 (800) 519-1511
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Richmond, Virginia
About
CarMax
CarMax is a prominent American used-car retailer and a Fortune 500 company headquartered in Richmond, Virginia. Established in 1993, CarMax revolutionized the way people buy used cars by offering a hassle-free and customer-friendly experience. It operates a vast network of stores across the United States, known for their extensive selection of high-quality used vehicles, transparent pricing, and a no-haggle policy. CarMax is renowned for its commitment to customer satisfaction, providing detailed vehicle inspections, thorough reconditioning processes, and a generous return policy, making it a trusted destination for pre-owned car buyers.
CarMax
Warranty Registration Process
CarMax handles warranty registration automatically during vehicle purchase. But you can follow these steps to ensure you have your vehicle's warranty:
1. Customers are enrolled in the standard 90-day/4,000-mile limited warranty upon purchase.
2. For extended service plans, CarMax representatives assist in the registration process and provide plan-specific details.
3. Carefully review warranty terms, including limitations and exclusions, provided during the purchase.
4. Confirm warranty coverage and registration specifics with the CarMax dealership and consult CarMax's official channels for specific inquiries.
CarMax
Warranty Policy
CarMax offers a limited warranty on most of the vehicles it sells. This limited warranty covers the vehicle for 90 days or 4,000 miles, whichever comes first, from the date of purchase. During this period, CarMax will cover the cost of parts and labor for repairs related to defects in materials or workmanship, excluding specific items listed in the warranty agreement.
It's important to note that CarMax's warranty coverage is limited, and it's advisable to carefully review the terms and conditions outlined in the warranty agreement. Additionally, CarMax provides the option for customers to purchase extended service plans for additional coverage beyond the initial 90-day/4,000-mile period. These extended service plans offer varying levels of coverage and duration, providing customers with options for extended protection against unexpected repair costs.
CarMax
Warranty Claim Process
Follow the given steps and file your CarMax warranty claim easily:
1. Contact CarMax customer service or the store where you purchased the vehicle to report the issue.
2. Provide necessary information such as VIN and warranty documents during your communication with CarMax.
3. Follow instructions given by CarMax, which may involve taking your vehicle to a designated repair facility.
4. The vehicle will be inspected to determine if the issue is covered and not caused by misuse or lack of maintenance.
5. If the problem falls within the warranty coverage, CarMax will authorize the necessary repairs, typically done at an authorized service center.
6. If you pay for a covered repair, keep all receipts. CarMax may reimburse you according to the warranty terms.
7. Stay in contact with CarMax and the service center for updates on the repair progress.
8. Maintain records of all communication, receipts, and repair documentation for your reference.
Warranty Frequently Asked Questions
1. What does CarMax's limited warranty cover?
CarMax's limited warranty covers most vehicles for 90 days or 4,000 miles from the date of purchase, addressing repairs related to defects in materials or workmanship, excluding specific items outlined in the warranty agreement.
2. Can I extend the warranty coverage beyond the initial 90-day/4,000-mile period?
Yes, CarMax offers extended service plans with varying levels of coverage and duration. These plans can be purchased for additional protection against unexpected repair costs.
3. How is warranty registration handled for CarMax vehicles?
CarMax handles warranty registration automatically for the standard 90-day/4,000-mile limited warranty upon vehicle purchase. For extended service plans, CarMax representatives assist in the registration process and provide plan-specific details.
4. How do I make a warranty claim with CarMax?
To make a warranty claim, contact CarMax customer service or the store where you purchased the vehicle. Provide necessary information such as VIN and warranty documents. Follow CarMax's instructions, which might involve taking your vehicle to a designated repair facility.
5. What happens during the warranty claim process?
CarMax will inspect the vehicle to determine if the issue falls within the warranty coverage and is not caused by misuse or lack of maintenance. If covered, CarMax will authorize the necessary repairs, typically performed at an authorized service center. If you pay for a covered repair, keep receipts for potential reimbursement according to the warranty terms.
6. How should I stay updated on the progress of my warranty repair?
Stay in contact with CarMax and the authorized service center for updates on the repair progress. Maintain records of all communication, receipts, and repair documentation for your reference.
7. Where can I find detailed information about CarMax's warranty terms and conditions?
Detailed information about CarMax's warranty terms, including limitations and exclusions, is provided during the purchase process. It's advisable to carefully review the terms and consult CarMax's official channels or dealership for specific inquiries regarding the warranty coverage.
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