1. Is it possible to claim ZAGG warranty without a receipt?

If you have a valid proof of purchase, you do not need a receipt to submit a warranty claim for your Zagg product. However, if you do not have a valid proof of purchase, you may be required to provide a receipt to process your claim. 

If you purchase directly from ZAGG.com, Halo2cloud.com, or any authorized ZAGG Retail Outlet, you will receive a 30-day Return Policy with no questions asked. When returning the product, you must include a copy of the purchase receipt and proof of purchase. 

During this time period, if a valid claim is made, ZAGG may choose to (1) replace or exchange the product with an equal-value item, or (2) replace the product with a refurbished model. 

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2. Can I check ZAGG warranty online?

Yes, you can check the warranty for ZAGG products online. To do this, you can follow these steps:

• Open your web browser and visit the ZAGG website at www.zagg.com.
• Look for the "Support" or "Customer Service" section on the website.
• Within the support section, search for information related to "Warranty" or "Product Warranty."
• Click on the appropriate link to access the warranty information.
• You may need to provide certain details about your product, such as the serial number, purchase date, and proof of purchase.
• Fill in the requested information accurately.
• Once you submit the information, the website should display the warranty details for your ZAGG product, including the duration and any applicable terms and conditions.
• If you encounter any difficulties or require further assistance, you can also directly contact ZAGG's customer support. They will be able to help you check the warranty status of your ZAGG product.

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3. How can I check the status of my warranty claim?

• Visit The ZAGG Warranty Claim Page

To begin checking the status of your warranty claim, start by visiting the ZAGG customer support website. You can access it by entering the following URL into your web browser: zagg.safeware.com.

• Click On Claim Status Tab

On the ZAGG warranty claim page, you will find an option to "Claim Status" Click on this button to proceed with checking the status of your warranty claim.

• Provide Required Information

To access the status of your warranty claim, you will need to provide certain essential details. Typically, ZAGG will ask for your name, email address, and phone number. You need to provide at least 2 of the 3 details to locate the claim. Make sure to enter this information accurately to ensure a smooth process.

• Check Your Warranty Claim Status

After providing the required information, submit your details by clicking on the appropriate button. The system will then process your request and retrieve the status of your warranty claim. You will be shown the current status, such as "Pending Review," "In Progress," "Approved," or "Completed."

• Contact ZAGG Customer Service (if needed)

If you have any specific questions or require further assistance regarding your warranty claim, it is advisable to reach out to ZAGG's customer service. They will be able to provide you with detailed information and address any concerns you may have. You can find their contact details on the ZAGG customer support website.

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4. Is a warranty card necessary to claim warranty?

In the case of ZAGG, a warranty card is not required to claim your warranty. By registering your product on ZAGG's official website and following the provided return instructions, you can easily initiate your warranty claim.  Rest assured, ZAGG's customer support team is available to assist you with any queries or concerns you may have throughout the process.

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5. How does Zagg’s 30-day money-back guarantee work?

• Any product bought directly from ZAGG.com or from an authorized reseller is applicable for a 30-day money-back guarantee.
• This is applicable only if the product is returned within 30 days of the purchase in its original packaging.
• The customer may need to bear the cost of shipping the product back.
• In the case of missing or damaged items, the customer must submit the claim within two days of receiving the merchandise. This qualifies for a full refund.
• If the customer is returning a product that was purchased at full price but was offered at a sale price within 14 days of the purchase, the customer can request a full refund. ‍

6. How does Zagg’s free one-year warranty work?

• The one-year warranty is offered on ZAGG’s InvisibleShield, IFROGZ, mophie, Gear4, and Braven branded products. 
• The warranty covers damages caused due to defects in materials and workmanship for up to a year from the date the end customer purchases the product. It does not cover damage caused by negligent use of the product, modifications, wear and tear, or accidental damage.
• Warranty will be applicable only if the product has been registered on ZAGG.com within the stipulated time period. 
• If ZAGG finds the product to be damaged or defective, they may replace the product with a new or refurbished product. 
• Customers will have a 60 day window to return the product to ZAGG. 

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7. What does ZAGG’s 90-days manufacturer warranty cover (and not cover)?

The 90-days manufacturer warranty cover:

• This covers damage due to defective workmanship or materials within a period of 90 days from the date of retail purchase.
• This warranty is applicable to ZAGG’s Max Protection screen protection, provided it has been purchased directly from ZAGG.com or from an authorized ZAGG branded reseller. 

The 90-days manufacturer warranty not cover:

• Coverage is not extended to damage caused by misuse, abuse, wear and tear, modifications and accidental damage.
• The warranty does not cover ZAGG products bought from unauthorized vendors, including eBay. 
• Any third party products purchased through ZAGG are also not covered, and must be serviced by the manufacturer. 

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8. What does ZAGG’s one year manufacturer warranty cover (and not cover)?

The One year manufacturer warranty cover:

• This covers damage occurring due to improper workmanship and defective materials for a period of one year from the date of retail purchase.
• The warranty is applicable to ZAGG’s InvisibleShield and IFROGZ products. 
• Coverage is not extended to damage caused by misuse, abuse, wear and tear, modifications and accidental damage.

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The One year manufacturer warranty not cover:

• The warranty does not cover ZAGG products bought from unauthorized vendors, including eBay. 
• Any third party products purchased through ZAGG are also not covered, and must be serviced by the manufacturer. 

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9. What does ZAGG’s two year manufacturer warranty cover (and not cover)?

The two year manufacturer warranty cover:

• ZAGG’s two year manufacturer warranty covers damage occurring due to improper workmanship and defective materials for a period of two years from the date of retail purchase by the end consumer.
• The warranty is applicable to ZAGG’s InvisibleShield and IFROGZ products. 

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The two year manufacturer warranty not cover:

• Coverage is not extended to damage caused by misuse, abuse, wear and tear, modifications and accidental damage.

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10. What does ZAGG’s lifetime warranty cover (and not cover)?

Lifetime manufacturer warranty cover:

• Zagg’s lifetime warranty is applicable to device-specific products, and protects them against damage from wear and tear as well as damage across the lifetime of the product from the time of purchase. 
• Non-device specific products are covered against damage and wear for as long as the product is owned by the primary purchaser.
• This warranty is applicable to products from ZAGG’s InvisibleShield and IFROGZ brands. 

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Lifetime manufacturer warranty not cover:

• Damage caused by using the product outside of its intended use and loss of the product are not covered under this warranty.

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